Lost and Found Policy

Welcome to MXCar. This Lost and Found Policy explains how MXCar handles personal belongings left behind in rental vehicles or during transactions facilitated through our platform.

Responsibility for Personal Belongings

Customers are responsible for checking vehicles and ensuring all personal belongings are removed before returning a rental vehicle or completing a transaction.

MXCar and vehicle owners are not liable for lost, stolen, or damaged items left inside vehicles or at associated locations.

Reporting Lost Items

If you believe you have left an item in a vehicle, please contact us as soon as possible with the following details:

Your full name
Booking or transaction reference number
Vehicle details
Description of the lost item
Approximate date and time the item was left behind

You may contact us through:

Email: biz@miracuves.com
Phone: +1 (800) 123-4567
Live Chat: Available on our website 24/7

Recovery Process

Once a report is received:

MXCar or the vehicle owner will attempt to locate the item.
If the item is found, arrangements may be made for pickup or shipping.
Shipping or handling costs may be the responsibility of the customer.

Recovery and return times may vary depending on the location and availability of the item.

Unclaimed Items

Items that remain unclaimed for an extended period may be:

Disposed of
Donated
Handed over to local authorities

in accordance with applicable laws and operational policies.

Prohibited or Illegal Items

If prohibited, suspicious, or illegal items are discovered, MXCar reserves the right to report them to law enforcement authorities without prior notice.

Limitation of Liability

MXCar does not guarantee the recovery or return of lost items and shall not be held responsible for:

Loss or theft of personal belongings
Damage to recovered items
Delays in item recovery or shipping

Users acknowledge that all recovery efforts are made on a best-effort basis.

Changes to This Policy

MXCar reserves the right to modify or update this Lost and Found Policy at any time without prior notice.

Continued use of our services constitutes acceptance of the updated policy.

Lost & Found