Effective Date: May 11, 2026
At MXCar, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be provided for bookings, subscriptions, or services purchased through our platform.
1. Booking Cancellation & Refunds
- Customers may request cancellation before the service starts.
- Refund eligibility depends on the cancellation timing:
- More than 24 hours before service: Full refund
- Within 24 hours of service: Partial refund may apply
- After service has started/completed: No refund
2. Failed or Duplicate Payments
If a payment is deducted but the booking is not confirmed, or duplicate payment is made:
- The amount will be refunded within 5–7 business days to the original payment method.
3. Subscription Plans
- Subscription or membership fees are generally non-refundable once activated.
- In exceptional technical cases, MXCar may review refund requests individually.
4. Service Issues
If you experience:
- Incorrect charges
- Technical issues
- Service not delivered
You may contact support within 7 days of the transaction for review.
5. Refund Processing Time
Approved refunds are usually processed within:
- UPI/Wallets: 2–5 business days
- Debit/Credit Cards & Net Banking: 5–10 business days
6. Contact Us
For refund-related queries, contact:
- Email: support@mxcar.com
- Website: MXCar Support